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Psychosocial Support Assistant at the Danish Refugee Council Professionnel

2 months ago Emplois & Formations Buea   29 vues


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Localité: Buea
Salaire: -- FCFA

Psychosocial Support Assistant

Location: Based in Buea with frequent travel to other parts of the South West Region 
Unit/Department: Protection  
Duration of Contract: 12 months (renewable based on performance and availability of funds) 
Starting date: 15 August 2019    

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflictaffected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.  

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.  

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.    

Terms of Reference 

  • Reporting to: Protection Manager  
  • Line Manager for: None    

Main Responsibilities  


  • To implement psychosocial support activities, including psychological first aid, referrals to service providers follow up support and provision of material assistance. In collecting information on individuals in need of psychosocial support, the PSS Officer will ensure compliance with the DRC Information Sharing Protocol at all times.    

Programme Implementation     

  • Identify and register cases of any member of the community who faces protection risks, according to DRC’s criteria and consents to DRC services, noting down all information and ensuring confidentiality and informed consent    
  • Fill in the appropriate forms and use the psychosocial support tools, as per the guidance of the PSS Officer      
  • In coordination with the individual/family, assess the issues faced and where referrals to other services would be appropriate    
  • If consented to by the individual, accompany them to the service provider to ensure smooth referral system    
  • Provide psychological first aid directly to individuals who are particularly vulnerable in the community     In coordination with the individual/family and the PSS officer, determine if material support is appropriate and deliver material support to the individual    
  • In coordination with the PSS Officer, devise a schedule for follow up of the case, to be agreed with the individual/family    
  • Perform any other relevant tasks as requested by the Line Manager (Protection Manager/Coordinator) 


  • Keep accurate records of daily activities, beneficiaries involved, and issues identified. Regularly update databases according to DRC procedures    
  • Contribute to the preparation of monthly work plans in accordance with project objectives and outputs    
  • Contribute to the preparation and timely submission of all reports and updates to donors, partners, DRC office and other interested stakeholders where appropriate 


  • Maintain the relationship between the community / the beneficiaries and the organisation    
  • Coordinate with relevant stakeholders in the field as appropriate to ensure a smooth implementation of activities    
  • Proactively participate in regular program meetings and provide updates as appropriate    
  • Ensure close coordination and communication with other elements of DRC program to encourage an integrated approach to program delivery    
  • Support with translation and interpretation tasks if and when necessary  


  • Ensure adherence to DRC’s national staff policy guidelines    
  • Comply with DRC’s Code of Conduct at all times    
  • Support in induction process for new staff where relevant    


  • Social Work studies or professional training in social work    
  • Strong personal skills in dealing with members of the community    
  • Knowledge and expertise in social work desirable    
  • Must have at least 2 years working experience in (Social Work or psycho-social support)    
  • Facilitation skills    
  • Reporting Skills    
  • Computer literacy (Excel, Word, Office Package)    
  • Application & fluency in English (must) and French (desirable)  

Functional Skills:     

  • Teamwork    
  • Good communication skills    
  • Strong organizational and problem-solving skills with analytical approach    
  • Must be able to work independently with limited supervision    
  • Ability to strictly adhere to deadlines    
  • Readiness to sign and abide to a Child protection policy    
  • Readiness to commit and adhere to values, mission and vision of DRC 

Knowledge of context:

  • Minimum 10 years working / studying / living in South West or North West Cameroon. Applications which do not demonstrate this will not be considered    

Application process 

Submit your application to the address below:    

Protection Manager 
Danish Refugee Council Office Buea, Cameroon 
Camp-Sic Junction  Near Ark of God’s Covenant Church     

Note: Include copies of your relevant documents     

Deadline for application: 31 July 2019    

Applications will be reviewed on a rolling basis.

Should DRC select a candidate prior to the deadline, we reserve the right to close the vacancy

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